Media Genius Reviews

Posted on 2nd February, 2013, by Keith Fraley

103 responses to “Media Genius Reviews”

  1. Media Genius did an outstanding, professional job with my installation service. No wires were left showing, no mess, no worries! I’m very impressed with the quality and level of service. I’ll definitely be calling them back for my upcoming installation projects.

    5
  2. Dear Media Genius,

    Thank you for the excellent service with the install of our outside cameras. The technicians worked all day in the freezing cold to install our much needed cameras for our property. Your technicians were very professional and sensitive to our business and guest’s during the install. I will be happy to recommend your company within our company and to others with the need for camera surveillance.

    Sincerely

    Patricia K.
    Hampton Inn

    5
  3. Media Genius was able to provide services on the same day!! The service tech was prompt and professional. Our TV looks great and we get compliments on the overall look of the room.

    0
  4. This company have an outstanding staff. The technicians are very prompt and professional. I have used this company twice for two installations. I’m scheduling another installation today.

    0
  5. I would recommend this company to all my friends. Media Genius has everything you need for your home. Awesome service!!!

    5
  6. Awesome service from start to finish! Super quick reply to inquiry. Christina was very helpful in scheduling and quoting price (which was extremely reasonable). Keith and his assistant were friendly, extremely knowledgeable (and had wonderful suggestions) and very professional. Arrived as scheduled. Installation was wonderful, very efficient. More than I hoped for. I would highly recommend to anyone and will definitely use again. A company that delivers! A+++

    0
  7. Good workmanship. They arrived timely after their notification . Very professional in their demeanor and work performance. I immediately scheduled another job for the future. I will highly endorse this company.

    0
  8. I was very impressed with the professional service. They were quick, efficient and provided excellent customer service. I would definitely recommend Media Genius in the future!

    0
  9. You guys came highly recommended from a friend and I was not disappointed, very good customer service and the technician did great work… I will be using your service again, Thanks!

    0
  10. We’ve used Media Genius for several installations. Keith and Christina are the best! They care about their customers and customer satisfaction is obviously their primary goal. Anytime we need an installation, they are our first call. Honestly, they are our only call!

    0
  11. I’ve had service completed by Media Genius several times, and each time has been great. They are prompt, courtesy, efficient and do quality work. If I have any future projects, I will definitely use them to do the installation.

    0
  12. I experienced a lightning strike that damaged almost all of my electronics. My experience with Media Genius started with the very friendly voice of Christina listening to me explain my ordeal. She promptly had Keith contact me, and he quickly gave me a quote on repairs and replacements. Keith and Kenny picked up my damaged equipment, we set a date for the restoration, and they were right on time. Very professional, but most importantly was their friendliness and caring attitude. I have worked in the customer service field for 25+ years, which can get robotic and impersonnable. They never made me like I was just the next job on the calendar, and truly valued my business. Thank you Christina, Keith, and Kenny for helping me get part of my life back together.

    5
  13. What an amazing job! Fast, professional, neat, and clean! I could have worked for 8 or 10 hours on the project and would not have been able to do what Media Genius did in just 2 hours. They mounted my new 65 inch flat screen in stacked stone, ran power, ran all media cords, and set up the sound bar to make it look like the house was built around the TV. Awesome work, awesome installers.

    5
  14. I have installed my flat screen tv’s up to 46 inches. However, when I purchased a 60inch smart tv I decided to call in the pros. Media Genius was the perfect call. From arriving when scheduled, to clean-up, these guys did and outstanding job. They were friendly and professional and I plan to bring them back when I install a media room in my basement. They are truly worth of all the 5 star reviews.

    5
  15. Media Genius is the only company I have ever had mount my TVs. They are very professional and offer the best customer service.

    0
  16. I had Keith and Kenny come out and install a tv mount. They were very professional, clean work, and did a great job. My cable man was on site and cut a wire after they left. They both came back out @ 9pm and fixed something he did at no cost. Great work guys! I also appreciate the answering service and how professional the lady is taking calls and scheduling the work. Will recommend this company to friends and family!

    0
  17. EXCELLENT CUSTOMER SERVICE FROM THE OFFICE AND INSTALLATION TEAM. MEDIA GENUIS WORKED ME IN LAST MINUTE TO FIT MY SCHEDULE!

    0
  18. GREAT JOB! THE CUSTOMER SERVICE IS EXCELLENT. THE TEAM THAT INSTALLED MY TELEVISIONS WERE VERY PROFESSIONAL AND WORKED ME IN LAST MINUTE TO FIT MY SCHEDULE.

    0
  19. The guys came on time. They were professional, polite and did an excellent job. Already scheduling another couple jobs with the same crew.

    I’ve lived the Geek Squad nightmare. MediaGenius was amazing – no comparison.

    0
  20. 2nd time with this company, the first time was Dec 2012, and the service was as good as the first,
    I requested Keith again and he came on time, ever smiling and did a bang up job, neat and cleaned up after installation. As I previously stated I don’t know why anyone would take on these projects when you can have people that do this each and every day,

    0
  21. I shopped the Internet for the best service available and made a great decision to go with MediaGenius. My wife and I could not be more pleased the the excellent work and professional service. It was straight forward, complete and well done. Thanks Keith! We will be calling on you again soon.

    5
    • I contacted Media Genius after receiving an initial quote for the Geek Squad. Not only was I blown away by the lower price, but I was surprised to find that I could get in wall speakers in my finished basement when the Geek Squad told me that I could not. Keith was very professional and courteous and worked expeditiously to install an audio surround sound in three rooms. I would definitely recommend Media Genius for your entertainment equipment and installation needs.

      0
  22. I highly recommend Media Genius for all your installation needs!! Keith, the technician was very skilled and his work looked great!!!! I was planning on installing 2 of my 4 wall mounted tv’s myself but after Keith installed the first 2 i decided to let him do the other 2.

    5
  23. It’s a very well run operation. From always returning phone calls to prompt appointments. They work with your schedule to come to your house. I had a bunch of questions and received an ansq

    0
  24. This company is fantastic. Christina in the office is absolutely polite and extremely helpful. Service tech Keith, I don’t know where to start. Starting from the quote on day one to the finished product install. Extremely professional, knowledgeable and one of the best customer focused individuals I have seen in a long time. They will have all my personal and professional business going forward. Second to none!!

    0
    • I received excellent service and will recommend Media Genius to my friends and family. I was impressed from the initial contact scheduling an appointment to the the completion of the installation. Christina in the office was extremely professional, polite and helpful. Keith,the service tech, was professional, knowledgeable and provided very helpful suggestions for alternatives.

      5
  25. Keith was very professional and on time! I would recommend this company to my friends and co workers. Also, they had the best price around. I saved 200 dollars by using this company for my surveillance system!

    0
  26. Great service. The service tech(Keith) was very professional. He gave me all the available options I had before he started installation. I would recommend this company to all my family and friends. The prices were great as well.

    0
  27. I called over 5 companies before deciding on Media Genius to upgrade our camera system. I am so glad we decided to use their services. They gave us several options to fit our budget and finished the installation ahead of schedule. I highly recommend them to anyone who is serious about their security.

    5
  28. I Had my TV mounted over my fireplace then a year later had my TV mounted in my bedroom. The next
    project will be surround sound for the living room. Its no secret i will be using Media Genius for that. Love there work. Have not seen anything to complain about and would strongly recomend them.

    4
  29. I am very pleased with the service I received from Media Genius (Keith) for the installation of my TV in my living room. I would recommend this company to anyone. When I get my 60 inch I wil call them back to switch it out.

    5
  30. I highly recommend this company. From the customer service, right down to the installation. The technician (Keith) did an impeccable job. Everyone that comes over ask me, “where are the wires?” I just simply say, Media Genius hid them from you! The cleanest television mounting I’ve ever seen over a fire place!

    5
  31. 60″ Aquos in the living room and 50″ Westinghouse in the kids room, both mounted beautifully with no hassles. Relocated electrical outlet, cable outlet and overcame a firewall obstruction for a more than reasonable cost. I’ve recommended Keith to family and friends with no mention of less than excellent service! Thank you Media Genius.

    0
  32. Had our TV installed over our fireplace today. The technician, Keith, was simply AWESOME!!! This guy made short work of the project and was extremely professional. It is far and few between these days to find someone willing to provide such a great service. I will be recommending to everyone I know looking for anything related to home entertainment. Also, i have no doubt that we will be in touch again in the future to start another project. You guys ROCK!!!! P.S. Ask for Keith as your technician

    0
  33. Media Genius is the BEST !! They mounted my TV over my fireplace and it looks GREAT !! Everyone who comes to visit compliment on how neat the mounting is. They are in disbelief that there are no wires hanging and how great the TV looks on the fireplace. The staff at Media Genius are very friendly and professional. I am using them again to mount a TV in one of my guest bedrooms. I would recommend Media Genius to anyone. If there was a 10 stars rating, It would be a PERFECT 10 FOR ME !!

    5
  34. I have used Media Genius for the past 2 years and will never use anyone else to install my TV’s and home entertainment systems. Christina is unbelievable and always stays in touch and keeps me informed. You will not find a more professional, polite and caring installer than Keith. He is truly remarkable, so much so that he has installed 8 Tv’s plus more for me over the past 24 months. i have also referred Media Genius to all my friends and family which also rant and rave about the professional service that Keith and Christina provided. If you even think about using someone else, STOP and call Christina!!!!!!!!

    5
  35. I would recommend these guys to everyone. I called today and got my tv and cable box mounted today. Keith is the man!!! Thank you MediaGenius for all your help.

    5
  36. I am so glad I found Media Genius and called to make an appt for our TV and Sound Bar install! Christina and Keith were fantastic to deal with and very informative and professional. Everything about the appointment process was a breeze and our installation went PERFECTLY! We will call Media Genius for future needs and I highly recommend this company!!!!!.

    5
  37. Customer Service Agent was very professional when I called to schedule an install and very informative……..Excellent customer service. This is my second TV install and once again Keith was very professional and knowledgeable of what he does and he made sure it was working before he left. He even fixed wiring done by Direct TV that was all over the place. Thanks again Keith…..Excellent Service. I have recommended Media Genius to friends and family.

    0
  38. I am very pleased with the work of Media Genius. They did an excellent job mounting my TV over the fireplace. Very professional and knowledgeable. They even cleaned up a messy wiring job done by DirecTV! Very pleased here, I highly recommend this company, and will be using them again soon for another TV and a security camera system!

    5
  39. I had 3 TV’s (46-50) mounted and I must say I am very pleased. I also had a security system installed and plan on getting my surround sound done by Media Genius!!! Keith is great and I would recommend Media Genius to anyone. Thanks for the great service!!!!!!!

    5
    • From top to bottom a wonderful experience. Chrisina was nothing short of absoultely professional and an outstanding representative of what Customer Service should be. Glad to see some things haven’t changed.

      As to the Tech Keith. Really enjoyed meeting him. Also, very clean, very professional. He worked quickly, efficiently and even conversed with our family as he worked. Showed a passion for his work and it shows in the installation of our items.

      Thanks again to you all for making our home more like the movies without the huge price tag! We will use this service again!

      0
  40. WE are so glad we found out about Media Genius. We could not be more pleased with every aspect of our dealing with MG.This was truly a “five star” experience and we can enthusiastically endorse Media Genius to any of our friends. We will use this company again.

    5
    • Just had my TV mounted over my fireplace and am so pleased. The professionalism I encountered not only with the installer, but also with the office staff was above and beyond. They called me to let me know they were on their way and would be at my home in 1/2 an hour. Keith arrived right on time and had my job done in no time at all. He cleaned up all the mess and my house looked like it did before he arrived. Thank you Media Genius. I would recommend you to anyone.

      5
  41. This is a great company! Quick response and appointment time. Very reasonable price – especially considering the mount is included. Keith is obviously experienced in this line of work. He was polite and informative. He was here on time, got the job done, cleaned up, and gone in about an hour. My family is definitely happy with the installation and will call Media Genius again, as well as refer others to them.

    5
  42. I made an appointment Monday the tech came out Wednesday and on time. They have GREAT CUSTOMER SERVICE. The tech mounted our 55″ LG flat screen of our fireplace. We are going to call them next month for another TV mount. HIGHLY RECOMMEND THIS COMPANY!!

    5
  43. Keith did an excellent job hanging my new 39″ LED TV in my bedroom. I was very happy with the result. All power, cable, and other wiring was professionally routed and concealed. All my components are working perfectly. Neat and tidy. Thanks, Keith!

    I highly recommend Media Genius. I’ll definitely use them again when I’m ready to hang my 3 other TVs. Thanks!

    0
  44. One word to desribe this company; “Awesome.” Both the office staff and service techs are very professional and imformative with any questions or concerns that you may have about your install. This is my second time using Media Genius and both times my installations have been perfect. I strongly recommend using Media Genius for all your media needs. Great pricing and excellent customer service; I will definitely be using them again for future installs.

    5
  45. Great job. I had my TV mounted above the fireplace. The price was good. Keith was done quickly, cleaned up, and the installation looks good! Thanks!

    5
  46. I originally had Geek squad scheduled to do the install, but they kept changing the date and were very unprofessional. I called Media Genius on Tuesday and was able to get an appointment on Thursday. The customer service was great from the phone call to the confirmation emails for my appointment to the installation. Keith was very knowledgeable and courteous. I am very satisfied with Media Genius. I can truly say you guys are awesome and will definitely refer my family and friends.

    0
  47. I googled TV install over a fireplace and Media Genius came up with excellent reviews.

    We are very pleased with the professionalism and excellent service Media Genius (Keith) provided during the mounting of our TV and surround sound system over our fireplace. We have a vaulted ceiling in our den which made it very difficult to drop the wires. Keith worked diligently for 8+ hours to make sure everything worked perfectly. All the wiring is hidden as promised. My den looks so wonderful and you can tell it is a professional job. He was helpful and patient. I think he went above and beyond the call of duty.

    When I called for service, Cristina was so pleasant, knowledgeable and accommodating. I also sent an email for an estimate on an additional installation and she promptly called me to answer questions. She also called after the first installation to make sure we were happy.

    We are planning to install another TV on our porch. I will certainly recommend Media Genius to all my friends and family.

    5+++++ Stars Rating…Thanks so much, you saved me from getting a divorce.

    5
  48. The Customer Service Agent (Christina) and Technician (Keith) were very Informative, Professional, Punctual! Great Job!!! I definitely would refer them to anyone!!!

    0
  49. I recently bought a 55 inch flat screen and after searching nearly every store for wall mounts from Walmart to Best Buy, I came across Media Genius and they trully are Genius, the tech Keith was great and informative. The price was within reason, some of the store wall mounts started at $180 and I would still have to have it mounted. So for my price for the mount and installation was great. I will use Media Genius again.

    0
  50. Very reliable company with excellent pricing! The tech Keith did an awesome job in mounting my TV above the fireplace! Keith was extremely professional and knowledgeable of his craft. I would recommend this company to friends & family! Very pleased!!!

    5
  51. omg! what great service. keith did a jam up job!!!!!! we are very,very,very,very, pleased with our 55 in tv hanging from the wall, such a professional job, he was very helpful,and nice! would recommend this com pany to anybody. thanks for a job well done,ANGEL SENT!!!!!!

    5
  52. Keith was on time and every knowledgeable about his job. He was a complete professional and explained all our questions. He was helpful and patient. He also cleaned up the mess that was made when he completed the job. I think he went above and beyond the call of duty because we are an elderly couple and Keith helped my husband move the old TV stand out of the house. We plan on installing a new TV in our other bedroom and most definitely will call Media Genius when that time comes. Thanks again for your great service!

    5
  53. Saw an ad for TV mounting for the incredible price of $149.00 including wall mounting bracket!
    After reading some very positive customer reviews I called Media Genius to get a quote Scheduling was easy and Christina was very helpful

    0
  54. Saw an ad for TV mounting for the incredible price of $149.00!
    After reading some very positive customer reviews, I proceeded
    to send an e-mail to Media Genius to obtain a final cost quotation for our specific job which was TV mounting above a BRICK fireplace.
    Within 24 hours, we received a reply from Christina and made an appointment.
    The technician was on time and explained the difficulty and additional cost before proceeding with the project.
    He was very professional and efficient. We added a 2nd TV which he mounted right after the 1st job.
    Would recommend Media Genius to family and friends and highly consider them for future projects!

    0
  55. Media genius is definitely the way to go! They have installed many monitors for our advertising business. We were very impressed with their services and prices. Media genius will continue being our install company!!!!! 5 star service!

    5
  56. I was reffered to Media Genius by a friend who had used them. The technician, Andre, arrived on time and did an outstanding job. My TV Installation and Surround Sound is perfect and I paid less than half of the price I was quoted by Best Buy! I will be calling them again when I get a new TV for my bedroom.

    5
  57. Awesome service best price! I was looking for a stand so thought I would look how much it would cost to hand it. I came across the web site and decided to give them a call. I am so happy I did the lady in the office it think kristine was so nice. She sent keith out he was so nice and so fast I would strongly recommend Media Genius and have to a lot of my friends. I will be using them again in the future great people to work with. I would give them over 5 stars

    5
  58. I stumbled upon this company while searching online for someone to install my flat screen on the wall. Everyone I talked to initially at Media Genius was extremely pleasant and helpful. Keith came out to do the install and was great. Very professional and did a fantastic job. The fact that they provide the mount was extremely convenient and you cannot beat this price when considering that every wire is hidden.

    Highly recommended!

    5
  59. I was very pleased with the professionalism and excellent service media genius (Keith) provided during the installation of my surround sound. The installation price was excellent. I have recommended media genius to friends because of the excellent service I received during the technician (Keith) visit. I will be using this service for the installation of TV’s in my other rooms.

    0
  60. Mediagenius has installed 7 LED Digital Monitors for our business. As a new business, PromoVision appreciates the level of professionalism and punctuality that mediagenius has provided for us at a reasonable price. The work is excellent and we will not only continue to do business with mediagenius but will reccomend them to everyone we know looking for good people to work with. Way to go media genius!

    5
  61. Glad I found them. Fast service, quick install and price was just what we discussed. Very happy with the service. Everyone was professional and friendly. I do recommend and will use again when needed.

    5
  62. I have had two installs (fire place and wall) and just scheduled another appointment. The services and professionalism of the Media Genius team is outstanding. Everything from scheduling the appointment to clean up after the install is done in matter that keeps you coming back and recommedning their services to friends and family. Great job!

    0
  63. I was very pleased with the service that media genius provided. Our technician was very professional and did an excellent job with the installation of my 60 inch TV. I would recommend media genius to friends.

    5
  64. I discovered Media Genius by accident, but I’m very glad I did. I moved into a new house four days prior to the Super Bowl and was determined to host our annual Super Bowl party. I called the company and on the same day (three hours later), they sent a technician to my home to mount our TV and sound bar over our fireplace. Keith, our technician, was extremely professional and courteous and the mounting job was flawless. He even came back the next day when we had trouble working the sound bar. Our Super Bowl was saved and all of my friends were very impressed by the set up. Anybody else would have charged an arm and a leg for the same professional work that Media Genius was able to do. I would highly recommend them over Geek Squad any day.

    5
  65. I am very pleased with the service I received from Media Genius (Keith) for the installation of my TV over the fireplace, don’t know how I lived without it. I would recommend this company to anyone. When I get my 60 inch I wil call them back to switch it out.

    0
  66. Very good Customer Service call for an appt. To have TV Mounted and next day service,on time,very professional (Keith),after job finish didn’t leave any debris and wires was hidden SO PLEASE !!!

    5
  67. Installed 2 – 32 inch flat screen Tv’s on bedroom walls

    Believe it or not the service agent ( Keith) was exactly on time, checked out the area in the bedroom where the tv would go, proceeded to install the tv mount, hide all the wiring and cleaned up. He did such a great job I asked him if he had time to install another one , which he did. He did not have a mount for this tv on the truck but immediately went to the office, got one and installed the second tv with no additional charge.. How many companies would have done this?
    The price was fantastic, the was service great – why would anyone want to do this themselves when they have this company available?

    5

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Office Hours

Monday – Friday: 10:00 a.m. – 5:00 p.m.

Saturday & Sunday Closed

Service Hours

Monday – Friday: 8:00 a.m. – 6:00 p.m.

Saturday: 8:00 a.m. – 6:00 p.m.

Sunday: Closed

Office Address

75 McDonough Parkway

McDonough, Georgia 30253

Client Reviews

Awesome service and incredible prices! I strongly recommend Media Genius and will be using them again.

Stacy Miles
Stockbridge GA